Last month, Unisys announced a five-year, $30m end user IT support deal with MacDonalds restaurants across the South Pacific region. This development demonstrates the continuing viability of Unisys’ business, and underscores the need for user support even in an increasingly cloud obsessed world.

We have been looking at Unisys as part of our maintenance market study. The company offers a range of support services under the category of Infrastructure Support Solutions. The key offerings are:

  • Smart On-site Services – one-stop support and accountability for a customers entire multi-vendor datacenter, branch, remote and home office support requirements – anytime, anywhere.
  • Windows 7 Migration Services – Global, on-site and remote Microsoft Windows 7 OS migration services Capabilities include: assessment, application compatibility, image and desktop management, managed deployment and end-user help desk support services.
  • Private Label Services – contracted by OEMs, resellers, and software providers for the delivery of support services to their customers. Unisys augments an organization’s existing service resources—or can replace them entirely—offering high-quality, multi-vendor expertise across the globe. Offerings include break-fix hardware support, parts management, logistics, product support call center, and implementation services.
  • Datacenter Support is one of Unisys’ key offerings; it states its USP is “One-stop Technical Support for Multi-Vendor Datacenters including HP, IBM and Sun environments – Lowering Costs While Ensuring High Service Levels for your Core Business.”

We see strong prospects for maintenance and user support providers in the medium term, as CIOs pursue a ‘make do and mend’ approach and ride out this prolonged economic uncertainty. For Unisys, gaining traction beyond its current installed base will be the biggest challenge.

Image credit: Jimmy MacDonald

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