As individuals, we are used to accessing information online: we buy online, we talk to our friends online, and we plan our lives there. When we interact with public services, we want the same level of online availability. Public organisations are waking up to the fact that providing this can improve levels of service, and also increase engagement, at lower cost than traditional models.City administrators interested in delivering better services to more engaged citizens at lower cost will find PublicTechViews invaluable. Containing profiles of exemplar public users of technology, news, and ideas for improving practice, it is a ready-made resource for local and regional governments around the world.